Voice-over Internet Protocol (VOIP) is a technology that uses the public internet to send voice communication. It has become increasingly popular because of its cost efficiency and convenience. However, with the growing popularity of VOIP, there is an accompanying need to ensure that it complies with all relevant standards and regulations. In particular, businesses must consider if VOIP can be made compliant with two of the most important data security regulations in the industry: HIPAA and PCI.
HIPAA is a set of federal regulations that protect the privacy and security of healthcare-related information. These regulations are designed to ensure that all patient medical records, insurance claims, and other health-related information is kept confidential. In order to be HIPAA compliant, VOIP systems must ensure that all transmitted data is encrypted and that any stored data is secured against unauthorized access. Additionally, the system should include security measures such as two-factor authentication and regularly scheduled network scans.
In addition to complying with HIPAA regulations, businesses must also ensure that their VOIP systems are compliant with the Payment Card Industry Data Security Standard (PCI DSS). This standard is designed to protect cardholder data and other sensitive information that may be collected during payments. To meet PCI compliance, a VOIP system must ensure that all transmitted calls are encrypted, as well as any stored data. Additionally, organizations must have strict access controls to ensure that only authorized personnel can access the system.
Fortunately, Xact Communications offers systems designed for both HIPAA and PCI compliance. These systems come equipped with features such as encryption, two-factor authentication, and regularly scheduled scans. Additional services include data loss prevention (DLP) and intrusion detection to ensure that data is protected from unauthorized access.
Overall, VOIP systems can be HIPAA and PCI compliant. To meet these standards, businesses must choose a VOIP system that includes all of the necessary security features such as encryption, two-factor authentication, and regularly scheduled scans. Additionally, providers should offer additional services such as DLP and intrusion detection. By taking these steps, organizations can ensure that their VOIP systems will meet the necessary regulatory requirements. This allows them to take advantage of the cost-effectiveness and convenience of VOIP while also protecting customer data from unauthorized access.Xact Communications has the compliant VOIP solution your business needs. Contact our sales consultants today to learn more.